Controlled Substance Refill Information

Does my child need a medication check visit? || Options to refill a prescription || Common Questions

Does my child really need a medication check visit?
Because of the nature of these medications, regular medication check visits are required to ensure the medications are working as intend and to monitor the possibility of side effects.
There are two standard timeframes for medication checks:
  • 1. First time fills of a new medication require a medication check visit one month after the medication is started. This visit is required to ensure the medication is working as intended and to monitor the side effects that can come with starting the new medication.

  • 2. Subsequent refills following the one-month medication check visit must be done every six months to continue to get refills. These visits are required to continue on the medication to ensure the medication is working as intended and to monitor possible side effects.
A medication check can be requested at any time if a family has questions or changes are needed off the standard cycle of medication checks.

Options to refill a prescription:
Alpine Pediatrics offers three options for controlled substance refills:
  • 1. Using the Alpine Pediatrics Patient Portal.

  • 2. Calling the Alpine Pediatrics Triage Line by calling any of our offices.

  • 3. Using the Alpine Pediatrics Triage online chat feature, which can be found on the home page of our website by clicking on the chat icon on the bottom right of the screen.

Common questions about the refills process:
  • How long does it take to get a refill processed?
    A medication refill request for any medication can take anywhere between 1 and 3 business days or 24 to 72 hours.
    This timeframe can vary based on the amount of refill requests received or if the Provider who originally prescribed the medication and will be filling the medication is out of the office or otherwise unavailable.

  • What is the fastest way to get a refill for my child's medication?
    The Patient Portal is the easiest way to request refills for a controlled substance.

  • How do I sign up for the Patient Portal?
    Please call any of our offices and ask to be signed up for the Patient Portal.

  • Do I have to contact Alpine Pediatrics every month to get a refill?
    Refill requests must be made each month in order to continue on the medication. Alpine Pediatrics will not predate any prescriptions for refills.

  • Can I call the pharmacy and have them request the refill?
    Although this works for other, non-controlled medications, unfortunately, due to different laws and regulations surrounding these medications the request must be made through our office and cannot come from the pharmacy.

  • Will I receive a call from Alpine Pediatrics when the refill has been processed?
    Due to the high volume of refill requests the office receives, we do not call families to let them know when a refill has been sent. Please follow up with your preferred pharmacy to see if the refill has been processed.

  • Are refills processed on nights and weekends when the After Hours clinic is running?
    Due to light staffing during our After Hours and Urgent Clinic hours refills cannot be processed until normal business hours when we have the staff to accommodate the refill requests.

  • How will I know when my child is due for their next medication check visit?
    A few weeks before your child is due for the six month follow up medication check a text will be sent out notifying you that your child is coming due for the visit. Sometimes, there are other reasons why a medication check will need happen off the six month cycle, for example, when a new medication is started your child will need to follow up one month after starting the medication. If a medication check is due off of the six month cycle you will be notified when you try to refill the medication that your child is due for a visit.

  • I got a text that my child is due for a Well Visit, can I combine these visits?
    Unfortunately these visits cannot be combined because these are two very different visits that require different focuses for both the patient and the Provider. These visits are on separate days to ensure the Provider has enough time to discuss any questions, changes, or general education around the medications and the well visit can be devoted to discussing how your child is growing and developing.
    If you know your child is due for a Well Visit and you would like to schedule that visit, please schedule via our self-scheduling page or call your preferred office.